What about my pets?
We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.
Who does Casa Clean hire to clean my home?
We only pick the best! Our cleaning technicians are experienced, trained, careful, reliable, and honest employees. We keep a close eye on our staff, and if they don’t love their job and care deeply about their performance, they don’t stick around. Our average employee tenure is three to six years, and some have celebrated 10 years of employment with us! We are proud of the culture we have built, and our employees are proud to be a part of our team. This sets us apart from the other cleaning companies around and our clients benefit from our unusually low turnover.
Do I need to tip my cleaning technician?
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.
Do I need to be home while my house is being cleaned?
No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office. (Click here on this link for the recommended lockbox).
Will you send the same cleaning technician each time?
We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.
How do I pay for my cleaning service?
Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.
